StreamFlow Institute Contact Us

Privacy Policy

StreamFlow Institute

2-27 Saiwai-cho, Ebetsu City, Hokkaido 069-0812

Last updated: November 15, 2025

At StreamFlow Institute, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. We believe in transparency and want you to understand your rights and our practices.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • • Fill out contact forms or inquiry forms on our website
  • • Register for our courses or programs
  • • Subscribe to our newsletter or communications
  • • Communicate with us via email or other channels

This may include your name, email address, phone number, and any other information you choose to provide in your messages or submissions.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • • IP address and general location information
  • • Browser type and version
  • • Device type and operating system
  • • Pages visited and time spent on each page
  • • Referring website or source
  • • Click patterns and navigation paths

This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • • Consent: You have given clear consent for us to process your personal data for specific purposes
  • • Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • • Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving our business, provided these interests do not override your rights
  • • Legal Obligation: Processing is necessary to comply with legal requirements

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • • Contact form submissions are retained for up to 3 years
  • • Course enrollment data is kept for the duration of your studies plus 5 years for record-keeping purposes
  • • Analytics data is aggregated and anonymized after 26 months
  • • Marketing communications data is retained until you unsubscribe

After the retention period expires, we securely delete or anonymize your personal information.

How We Use Your Information

Service Delivery and Communication

We use your personal information to:

  • • Respond to your inquiries and provide customer support
  • • Process course registrations and manage your enrollment
  • • Send you course materials, updates, and important information
  • • Communicate about our programs and services

Website Analytics and Improvement

We analyzege patterns to:

  • • Understand how visitors use our website
  • • Improve website functionality and user experience
  • • Identify and fix technical issues
  • • Develop new features and content based on user behavior

Marketing Communications

With your consent, we may use your information to:

  • • Send newsletters about content creation trends and tips
  • • Inform you about new courses and programs
  • • Share educational resources and industry insights
  • • Provide promotional offers and special opportunities

You can unsubscribe from marketing communications at any time using the link in our emails.

Data Sharing with Third Parties

We may share your information with trusted third parties in the following circumstances:

  • • Service Providers: We work with companies that help us operate our website and deliver services, such as email service providers and analytics platforms. These providers are bound by confidentiality agreements.
  • • Legal Requirements: We may disclose information when required by law, court order, or legal process, or to protect our rights and safety.
  • • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • • SSL/TLS encryption for data transmission
  • • Secure servers with regular security updates
  • • Access controls limiting who can view your data
  • • Regular security assessments and monitoring
  • • Employee training on data protection best practices

Data Storage and Encryption

Your personal data is stored securely:

  • • Data is encrypted both in transit and at rest
  • • We use secure, reputable hosting services in compliance with data protection regulations
  • • Regular backups are maintained with appropriate security measures
  • • Sensitive information is pseudonymized or anonymized where possible

Access Controls and Monitoring

We maintain strict controls over who can access your data:

  • • Only authorized personnel have access to personal data
  • • Access is granted on a need-to-know basis
  • • All access is logged and monitored
  • • Regular audits ensure compliance with our security policies

Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws. We will provide information about the nature of the breach, the data affected, and the steps we are taking to address it.

Your Rights and Choices

You Have the Following Rights Regarding Your Personal Data:

Right to Access
Right to Rectification
Right to Erasure
Right to Data Portability
Right to Object
Right to Restriction

Right to Access Personal Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification and Erasure

You can request that we correct inaccurate personal data or delete your personal information entirely. We will comply with such requests unless we have a legitimate reason to retain the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

Right to Object to Processing

You can object to our processing of your personal data for marketing purposes or when processing is based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

You may also lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.